Shipping policy
Shipping Methods and Delivery Times:
We offer several shipping options to ensure your orders reach you conveniently:
(The currency is in NZD / We dispatch solely as Express to minimise ETA's)
- Express Delivery (3-7 Days):
- Orders Under $20: $25.00
- Orders Over $20: $18.00
- Orders Over $60: $15.00
- Orders Over $200.00: Free Express
Order Processing Time:
We strive for efficiency and aim to dispatch orders on the same day during our regular business hours.
Tracking and Notifications:
To keep you informed, we provide tracking information through email or phone notifications for all orders.
Returns and Exchanges:
Your satisfaction is essential to us. We offer a 30-day return/exchange policy for items in their original, unused condition. Return delivery costs are the responsibility of the buyer.
Lost or Damaged Shipments:
If your order is lost or arrives damaged, please don't hesitate to contact us at (chairtipsnz@gmail.com). We will promptly investigate and address the issue.
Holidays and Non-Business Days:
We operate during standard business hours, ensuring minimal impact on shipping schedules during holidays or weekends.
Contact Information:
If you have any questions or require assistance regarding shipping, please reach out to us at (chairtipsnz@gmail.com).
Policy Updates:
Our shipping policies may undergo revisions to better serve you.